Return & Refund Policy
Hassle-free 7-day return window, size exchanges, and transparent 5–7 business day refunds.
1 Introduction
At ERRORFIT, customer satisfaction is important to us.
We aim to ensure that customers receive products matching their selected sizes, colours, designs and order specifications.
This policy explains the eligibility, process and conditions for returns, exchanges, refunds and order cancellations.
2 Return Eligibility
Customers may request a return or exchange within 7 days from the date of delivery for eligible products.
A product may qualify for a return or exchange under the following circumstances:
- The product received is defective or damaged.
- The wrong product was delivered.
- The product received is different from the product ordered.
- The product is materially different from the description or specifications displayed on the ERRORFIT website or application.
Size-Related Exchanges
For eligible standard clothing products, customers may request a size exchange subject to the following conditions:
- The product must be unused and unwashed.
- Original tags must be attached.
- Original packaging should be retained.
- The product must be in its original condition.
- The exchange request must be submitted within 7 days of delivery.
3 Non-Returnable Products
The following products are generally not eligible for change-of-mind returns:
- Customized T-shirts.
- Personalized clothing.
- VeerVastra customized shirts and traditional clothing.
- Products printed with customer-uploaded photographs or designs.
- Products manufactured according to specific customer requirements.
- Products marked as final sale, where legally permitted.
4 VeerVastra – Customized Clothing Returns
For customized traditional clothing, including personalized shirts and other made-to-measure garments:
- Customers must provide accurate measurements and customization details.
- Customers should review their submitted measurements and design preferences before confirming an order.
- Customized orders may not qualify for change-of-mind returns.
- Defective products or products manufactured differently from the agreed specifications may qualify for an appropriate remedy.
Customers must contact ERRORFIT support within 7 days of delivery to report any eligible issue.
5 Corporate & Education Bulk Order Returns
For corporate and educational bulk orders:
- Products must be checked against the approved quotation and order specifications.
- Incorrectly supplied, defective or damaged products may qualify for a replacement or other appropriate resolution.
- Printing, logo or design-related issues will be reviewed against the approved artwork and specifications.
- Bulk order concerns should be reported within 7 days of delivery.
Any additional return, replacement or cancellation conditions specifically agreed upon in a bulk order quotation will also apply, subject to applicable law.
6 Return Request Process
Customers can follow these simple steps to request a return or exchange:
Products must not be sent back without receiving return instructions from ERRORFIT.
7 Exchange Policy
Exchanges are subject to product availability.
- Eligible size exchanges are permitted for unused products.
- Exchange requests must be submitted within 7 days of delivery.
- Replacement products will be subject to stock availability.
- If the requested replacement is unavailable, an alternative appropriate resolution may be offered.
8 Refund Policy
Refunds may be provided for eligible returns, including confirmed defective, damaged, incorrect or misrepresented products.
Refund Processing Timeline: 5–7 Business Days
- Refunds will generally be initiated within 5–7 business days after return approval and, where applicable, physical inspection at our central hub.
- Refunds for prepaid orders will generally be processed through the original payment method (e.g. Razorpay to your source bank / UPI / card).
- Cash on Delivery (COD) refunds may be processed through an appropriate NEFT/IMPS bank transfer or another agreed method.
- The time taken for the refund to reflect in the customer's account may depend on the bank or payment provider.
9 Return Shipping Charges
- ERRORFIT will bear reasonable return shipping costs for verified defective, damaged or incorrectly delivered products.
- For eligible size exchanges or other customer-requested returns, return shipping charges may be borne by the customer if disclosed before purchase.
- No return shipping charge will be imposed where prohibited by applicable law.
10 Order Cancellation Policy
Customers may request order cancellation before the order is dispatched.
- Once an order has been dispatched, cancellation may not be possible.
- Customized orders may not be cancellable once production has started, except where required by applicable law or where ERRORFIT agrees otherwise.
- Eligible refunds for cancelled prepaid orders will generally be initiated within 5–7 business days.
11 Damaged or Missing Packages
If a package arrives damaged, tampered with or incomplete:
- Contact ERRORFIT customer support within 48 hours of delivery.
- Provide your Order ID.
- Share clear photographs or an unboxing video, if available.
Our team will investigate the issue with the carrier and provide an appropriate resolution.
12 Contact for Returns & Refunds
For return, exchange, cancellation or refund requests, please contact our support desk:
Return / Refund Request – Order ID [XXXX]Please include: Customer name, Order ID, registered mobile number, reason for the request, and supporting photographs/videos where applicable.
Our Customer Support Team is Here to Help
For order status, customization queries, return authorizations, or grievance redressal, reach out to our team during business hours (Monday to Saturday, 10:00 AM – 7:00 PM IST).