Privacy Policy
Learn how ERRORFIT collects, uses, protects, and retains your personal and customization data.
1 Introduction
Welcome to ERRORFIT. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how ERRORFIT collects, uses, stores, processes and protects your information when you access our website, mobile application or purchase products from us.
By using our services, you agree to the practices described in this Privacy Policy, subject to applicable laws.
2 Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Account login information
2.2 Order Information
- Products purchased
- Order history
- Order ID and transaction reference
- Payment status
- Delivery and tracking details
- Return and refund information
2.3 Customization & Measurement Information
For VeerVastra and other customized clothing services, we may collect:
- Shirt and garment measurements
- Body measurement details submitted by customers
- Tailor measurement reference photographs
- Uploaded clothing designs and reference images
- Customization preferences
- Stitching and design instructions
This information will be used only for processing and fulfilling the requested customization services and related customer support.
2.4 Corporate & Bulk Order Information
For corporate and educational orders, we may collect:
- Company or institution name
- Contact person details
- GST details, where applicable
- Bulk product requirements
- Logo and artwork files
- Quantity and size specifications
- Quotation and billing details
2.5 Technical Information
- IP address
- Browser and device information
- Website and application usage data
- Cookies and related browsing information
3 How We Use Your Information
ERRORFIT may use collected information for the following purposes:
- Creating and managing customer accounts.
- Processing and delivering orders.
- Managing customized clothing and tailoring requests.
- Processing corporate and educational bulk orders.
- Sending order confirmations and delivery updates.
- Processing payments, returns, exchanges and refunds.
- Providing customer support.
- Improving website and application functionality.
- Preventing fraudulent activities.
- Sending promotional messages where permitted and with appropriate consent.
- Complying with applicable legal requirements.
4 Payment Information & Security
Payments may be processed through authorized third-party payment gateway providers (including Razorpay).
ERRORFIT does not intend to store customers' complete debit card numbers, credit card numbers, CVV numbers or banking passwords on its servers.
Payment processing is subject to the privacy and security practices of the respective payment provider.
5 Cookies & Tracking Technologies
Our website and application may use cookies and similar technologies to:
- Remember shopping cart items.
- Maintain customer login sessions.
- Improve website performance.
- Understand customer browsing behaviour.
- Provide a better shopping experience.
Customers can manage cookies through their browser settings. Disabling certain cookies may affect some website functionalities.
6 Sharing of Information
ERRORFIT may share relevant customer information with trusted service providers when necessary, including:
- Courier and delivery partners (e.g. Delhivery Express and internal dispatch riders).
- Payment gateway providers.
- Website hosting and application service providers.
- Technology and analytics service providers.
- Tailors and production partners, where necessary to fulfil customization orders.
- Government and legal authorities when required by applicable law.
7 Data Security
We implement reasonable technical and organizational security measures to protect customer information against unauthorized access, misuse, alteration or disclosure.
Access to customer measurement information, uploaded photographs and order details should be restricted to authorized employees and service providers who require the information to fulfil the order.
However, no internet-based system can guarantee absolute security.
8 Data Retention
ERRORFIT retains customer information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance and dispute resolution.
Certain records may be retained for longer periods where required by applicable law.
9 Customer Privacy Rights
Subject to applicable laws, customers may request:
- Access to their personal information.
- Correction of inaccurate information.
- Deletion of personal information where legally permissible.
- Withdrawal of consent for optional communications.
- Information about the processing of their personal data.
- Assistance with privacy-related complaints.
Customers may contact our privacy support team to exercise these rights.
10 Third-Party Websites
Our website or application may contain links to third-party websites, payment services or other external platforms.
ERRORFIT is not responsible for the privacy policies or practices of external websites. Customers are encouraged to review the privacy policies of those services.
11 Children's Privacy
Our services are intended to be used in accordance with applicable age and consent requirements. We do not knowingly collect personal information from children in violation of applicable laws.
12 Changes to This Privacy Policy
ERRORFIT may update this Privacy Policy from time to time. Any changes will be published on our website or application with an updated effective date.
13 Privacy Contact Information
For privacy-related questions or requests, contact our dedicated desk:
Our Customer Support Team is Here to Help
For order status, customization queries, return authorizations, or grievance redressal, reach out to our team during business hours (Monday to Saturday, 10:00 AM – 7:00 PM IST).